Frequently Asked Questions
Do I need an appointment to get a consultation?
While appointments are not required, we highly recommend scheduling one so we can allocate sufficient time to assess the necessary repairs and discuss the entire process with you.
Why do you call it a “consultation” rather than an “estimate”?
We don’t offer “estimates” for vehicle repairs because true estimates involve guesswork. Instead, we provide consultations to educate you about your repairs and consumer rights. After we intake your vehicle and conduct a full disassembly, we can give you an accurate cost for repairing your vehicle correctly, following the manufacturer’s repair procedures.
Can I choose any auto body repair facility or do I need to go to the auto body shop my insurance company is recommending?
You always have the right to choose the auto body repair shop that best suits your preferences.
What makes 821 Collision different than other auto body shops?
821 Collision stands out from other auto body shops in several ways. Firstly, we adhere strictly to manufacturer’s repair procedures, ensuring that every repair is carried out to the highest standards for safety and quality. Secondly, we are staunch advocates for our customers, prioritizing their needs and ensuring they receive fair treatment throughout the repair process. Thirdly, we never compromise on quality by cutting corners, guaranteeing a safe and proper repair for every vehicle that comes through our doors. Finally, our owners are extremely forward thinking and are massive advocates for consumer rights. As president of the AASP of New Jersey and board member for multiple automotive associations, our owners vow to do the right things, the right way for the right reasons.
When is my deductible due?
Once repairs are complete on your vehicle, you will pay your deductible plus any other fees that your insurance company chooses not to cover.
Do you provide a warranty or guarantee on your work?
821 Collision provides a lifetime warranty. Please click HERE to view our warranty.
Are you certified by any manufacturers?
We are proudly certified by GM, Corvette C8, Cadillac CT6 Aluminum, Hummer, Subaru, Honda and Acura. Although there are manufacturers we are not certified by, you can trust that we will follow the manufacturer’s procedures to repair your vehicle the way the manufacturer says is the correct way.